REPLACEMENT PART No.:4 Pack DC97-16350C washer suspension support rods and spring (Pack of 4) replaces original Sam-sung suspension rod and spring assembly. (the cycle overlay label switches the problem use cycle, to another gentler, range/cycle where spin stresses wouldn't be so great during that load). This recall affects 34 different models of Samsung top-load washing machines. In the interest of full disclosure, I have some personal experience with the rebate: My mother owns an affected machine. A little confusing at first just looking at the parts, but there is a good video online that must have been produced by Samsung, it goes through every step and really makes this easy. Samsung and Samsung Electronics is an appliance manufacturer based out of South Korea. The first option is a free in-home repair that includes reinforcement of the washer's top. Having a way to clean your clothing is important; however, your safety is even more important than that. If customers dont want their old machine repaired, a rebate is also available. Will consumers automatically receive a Home Label Kit? Other owners have reported more meager rebates. John says that hes run into the same issue when washing bedding. Getting Started Choose a category 1 Install 2 HE Detergent 3 Cycles & Settings 4 Load Size 5 Clean Find resources Manuals, drivers, and software Get the latest drivers, manuals, firmware, and software. Depending on the serial number, the following model digits are included in the recall. Do Not Sell or Share My Personal information. CPSC.gov is an official website of the United States government. If you have any questions . Get Notified About Each Recall via Email. Copyright B) 1995-2016 SAMSUNG All Rights reserved. Deaths, injuries, and property damage from consumer product-related incidents cost the nation more than $1 trillion annually. However, after some searching, I found a good video by Samsung. CPSC does not control this external site or its privacy policy and cannot attest to the accuracy of the information it contains. Thank you! Please check with your terms and conditions for details. Our care team is standing by to assist you with any questions, at 1-866-264-5636. Please check the serial number, and then enter it again. Front Load Washers are not affected. Report a dangerous product or product-related injury on. The recalled products can contain Pseudomonas species bacteria, including Pseudomonas aeruginosa and Pseudomonas fluorescens, which are environmental organisms found widely in soil and water. Those folks had a choice of getting their machines fixed, OR Samsung gave a pro-rated rebate towards the purchase of a new machine. Legal The link you selected is for a destination outside of the Federal Government. Our easy-to-navigate pictures and diagrams . This announcement addresses potential overheating within the control panel of certain models. Samsung has promised a free in-home repair for all recalled machines, plus a one-year warranty extension on the entire washer. Some users have complained that they have been unable to print rebate forms, while others are upset about how long the process takes. The Home Label Kit also includes two warning labels to apply to the washer as a reminder, as well as a user manual supplement with additional safety instructions. Samsung toll-free at 866-264-5636 Monday through Friday from 9 a.m. to 6 p.m. Looking for a replacement part? 11/4/2016 Samsung Top-Load Washing Machines. Visit our partner site, Samsung Parts, and find what you need. Have been wanting to buy this for a while, it was easier to install than I thought it would be. Samsung will extend the manufacturer's warranty 12 months from the date of the completed repair, or one-year from the end of the manufacturer's warranty if the washer was purchase within one year. Voluntary Recall of Certain Top-Load Washers. You're all set to get the latest from Reviewed. Delayed ignition and/or flame rollout can occur with the boilers, posing a burn hazard. People with healthy immune systems are usually not affected by the bacteria. Arrange for a service visit at home, schedule a walk-in appointment or mail your device in for a repair. Those concerns grew after he received a Home Label Kit, which modifies the text on the washers control panel by changing the Bedding cycle to read Jeans, and modifies the Waterproof cycle to read Bedding/Waterproof., What this basically means is that owners are not to use the old bedding cycle anymore, even though the recall problem was repaired! he wrote. Toll-Free Consumer Hotline | Time: 8 a.m. - 5.30. p.m. Samsung has a nationwide network of authorized service partners which perform Samsung washer repairs. My Information. Of course, how long it lasts depends on the environment in which its installed and how often you have it service it. Please visit www.cpsc.gov/commissioners to search for statements related to this or other topics. Copyright 1995-2023 You . The candle wicks can burn too close to the side of the container, causing the glass to break, posing fire and laceration hazards. All Wi-Fi equipped washers that are plugged into a power source and actively connected to the internet will automatically download the free software repair over-the-air when they are connected to the internet. The washers were sold in white, black, champagne, and ivory colors and include model series WA49B, WA50B, WA51A, WA52A, WA54A, and WA55A. After discovering that top-loading washing machines posed a fire risk, Samsung recalled approximately 144,000 of them in 2013. When you wash any bedding, be it sheets or blankets the new cycle is so slow that the items are still soaking wet when done. There are all sorts of methods out there. Free standard shipping, exclusive offers and financing options. So for now my niece has a like new washer. Jason Lichtman, a partner at Lieff Cabraserthe law firm representing plaintiffs who brought a case against Samsungdemonstrated the flaw during a report on Good Morning America. 1. Consumerist asked Samsung about the unintended consequence of the repair, but did not receive an explanation. The washers were sold in white, black, champagne, and ivory colors and include model series. The link you selected is for a destination outside of the Federal Government. Consumers who have not connected their Wi-Fi equipped washer to the internet should visit https://www.samsung.com/us/support/tlw-sw-update/ for instructions on how to download the software repair through SmartThings app. But reader Margaret wanted to know exactly what would be fixed. and it has the recall standard satisfied. Make a photocopy of the receipt from your new washer and page one of the rebate form for your records. Thermostat Dryer Repair Kit Replacement for Samsung Dry. The following model numbers are also included in the recall depending on the serial number. Note: Please enter the Email address and Phone number you previously used to register your product. You can select our free In-home repair option and receive a free one year manufacturer's warranty extension or. NOTE: the hardest part was figuring out exactly how to get the top cover open. In addition to their normal service network, Samsung has partnered with several national service providers to assist with this washer recall. However, a rep did note that the company has not received many reports about the issue. View Complete Recall Details. Please enter your information below. Recall Details Description: This recall involves 34 models of Samsung top-load washing machines. These warranties differ depending on the make and model of the product. This is crazy. Your Home Label Kit will be shipped to you within the next 14 days. All Wi-Fi equipped washers that are plugged in and actively connected to the internet will automatically download the free software repair over-the-air, via SmartThings app. What are the first 5 digits of your serial number? and it has the recall standard satisfied. The washing machine top can detach unexpectedly from the washing machine chassis during use, posing a risk of injury from impact. February 08, 2019. Fast, easy checkout with Shop Samsung App. Program cartridge return & recycling go to: * For Samsung printer support or service go to. The model and serial numbers are found on the washers label attached to the inside of the top lid. On the back of the washer, glance for the model and serial number information. When she's not writing, she's usually hiking or searching for her next DIY project. The Consumer Product Safety Commission website has a complete list of the affected models. The rebate amount is based on the model and manufacture date of the recalled washer. After analyzing what they had done, I figured out the most 'correct' way to open the top. All known consumers will also receive a Home Label Kit that includes a control panel guide and additional safety instructions in the mail. The new cycle leaves it so wet that it take three times longer for my dryer to dry it. The exchange rebate amount is based on the manufacturer date and model of your current washer. Tell us a bit more about you so we can get to know each other better. How does the Home Label Kit work? This is to keep the risk of counterfeit appliances from being sold. However, after some searching, I found a good video by Samsung. Instructions on how to check whether a washers software has been updated can be found here https://www.samsung.com/us/support/tlw-sw-update. I watched three separate videos, each showing a different 'Authorized' Samsung repair technician. Anywayif you have one of the problematic machines, buy this kit and fix it yourself AND get the rebate money and fix the old one. The voluntary action was driven by reports highlighting the risk that the drums in these washers may lose balance, triggering excessive vibrations, resulting in the top separating from the washer. Select your Model Number in the list that appears. Most service contracts allow for a pro-rated refund minus claims. Toll-Free Consumer Hotline | Time: 8 a.m. - 5.30. p.m. Sign Up for the Latest Samsung News & Announcements. The washing machines have mid-controls or rear-controls. Its very easy to do with a youtube video as a guide. Fits models Samsung top-load washer models: 3282689, AP5623264, PS4221572, EAP4221572, PD00007282, DC97-16350C, WA400PJHDWR/AA-01, WA400PJHDWR/AA-02, WA400PJHDWR/AA-03, WA422PRHDWR/AA-02, Samsung has received 733 reports of washing machines experiencing excessive vibration or the top detaching from the washing machine chassis. $46.62. It also provides additional instructions to ensure the safe use of your machine while you schedule an in-home repair or take advantage of the exchange rebate. An email with a confirmation link was sent to you. All for the less than $15 cost of this kit! ET or go to Samsung's website for information. This is an absolutely critical repair part due to the Samsung recall: The potential for lid/top flying off of washing machine when running at high speed spin. When applied as instructed, the new control panel guide included in the kit will ensure that users select a reduced-speed spin cycle for washing bedding, bulky or water-resistant items. The second option is a rebate that can be applied towards the purchase of a new washer from Samsung or other brand. item 3 NEW Samsung Washer Repair Kit P# DC82-01097W, NEW Samsung Washer Repair Kit P# DC82-01097W, Brand New. The top of the washer just pops off. Until the repair is finished, the washer is exchanged, or the Home Label Kit is installed, Samsung and the CPSC advise owners of the recovered washers to wash bedding, water-resistant, or bulky items on the delicate or waterproof cycles. CPSC's work to ensure the safety of consumer products has contributed to a decline in the rate of injuries associated with consumer products over the past 50 years. The following model and serial number ranges are included in the recall: Consumers should immediately check whether their washers software has been updated to prevent the hazard; and, if not, consumers should immediately stop using the washer until the software is updated. This can happen when a heavy topspin cycle is used for bedding, water-resistant or heavy items, and it poses a risk of injury to customers. Verified purchase: Yes | Condition: Pre-owned. (look up Samsung 'explosions') So for now my niece has a like new washer. Until the repair is completed, the washer exchanged, or the Home Label Kit applied, Samsung and the CPSC are advising owners of the recalled washers to use the delicate or waterproof cycles when washing bedding, water-resistant or bulky items. Samsung has mailed more than 2 million Home Label Kits to our known customers. Get the latest drivers, manuals, firmware, and software. Consumers who choose this option will also be reimbursed for any installation and removal fees charged by the retailer. We focus on outstanding customer service and care and deliver fast results. These specific models were assembled and sold in the U.S. between June 2021 and December 2022. unable to get their recalled appliance repaired. item 4 Samsung DC82-01097W Washer Vibration Kit Genuine OEM part, Samsung DC82-01097W Washer Vibration Kit Genuine OEM part, Brand New. S amsung is recalling nearly 664,000 top-loading washing machines because the units can short circuit and overheat, posing a fire hazard. Please click the link to start your subscription. What can I expect from the rebate process? What can I expect of my in-home repair process? Consumers that choose a Samsung washer will receive an additional loyalty incentive up to $150 towards a new Samsung washer purchase.The Samsung loyalty amount is reflected in the amount printed on the rebate form as the "Samsung Washer Purchase" rebate amount. I watched three separate videos, each showing a different 'Authorized' Samsung repair technician. Find the best Samsung Washer Repair near you on Yelp - see all Samsung Washer Repair open now.Explore other popular Local Services near you from over 7 million businesses with over 142 million reviews and opinions from Yelpers. Watch our helpful videos to get the most out of your Samsung products. Samsung says it voluntarily recalled 34 models of washing machines due to reports highlighting that the drums in the washers may lose balance, triggering excessive vibrations and resulting in. List the brand, model number, and serial number of your new washer. The CPSC reports that in 2016 there was a class action lawsuit against 2.8 million Samsung washers because they were prone to exploding. Model numbers and serial information can be found on two labels affixed to the back of the machine. 4/12/2021 Greenworks Electric Pressure Washer. Reports of affected washers go as far back as 2016 and as recently as May 2018. Include the original sales receipt for the new washer. eally the hardest part of this repair iswell there is not a truly hard part. Washing Machine Repair Kit. Samsung at http://www.samsung.com and http://www.samsung.com/us/support/tlw-sw-update or by phone toll-free at 833-916-4555 from 8 a.m. to 12 a.m. Does Citronella Actually Help Keep Bugs Away? * Email address is used for notifications only. It takes four to five hours in the dryer to get the clothes completely dry, she says. The household appliances have controls in the middle or at the back. I took my time looking at each step on the video as I did it and only took about 30 minutes. They said I could have it. "Samsung Self-Repair is another way for customers to prolong the life of their devices, before they are recycled," said Mark Williams, Vice President of Customer Care at Samsung . Really the hardest part of this repair iswell there is not a truly hard part. And thats what causes the washing machine to blow apart.. This recall involves several models of Samsungs top-load washers with super speed wash. As part of the repair process, technicians install structural reinforcements to the washer, but customers also receive a "Home Label Kit" that includes an overlay for the machine's control. Home > Voluntary Recall of Certain Top-Load Washers. Consumers whose washing machines do not have Wi-Fi capability should immediately stop using the washer and contact Samsung directly for a free dongle to plug in, download, and install the software repair. U.S. Consumer Product Safety Commission Consumers should contact Samsung immediately to receive one of the following remedy options. 2. This, she says, costs the family in energy and time spent doing laundry. Free repair advice! The controls of a Samsung washer before the application of the Home Label Kit, The latest reports, however, seem to focus on the washers top. Copyright Agence France-Presse, 2016 Thank you. $17.13 Free shipping NEW Samsung Washer Repair Kit DC82-01097W $15.00 +$8.25 shipping NEW Samsung Washer Repair Kit P# DC82-01097W $20.00 +$7.00 shipping Pauline Heal of Indianapolis told Call 6 Investigates her washer still didn't work after several repairs . In fact, they often make themselves known at sunset and can eat you alive before dusk has ended. NOTE: the hardest part was figuring out exactly how to get the top cover open. Please enter your information below. The long steel brackets in the kit just slide in. item 2 *BRAND NEW* DC82-01097W OEM Samsung Washer Repair Kit Assembly Genuine OEM, *BRAND NEW* DC82-01097W OEM Samsung Washer Repair Kit Assembly Genuine OEM, Brand New. The washing machines can short-circuit and overheat, posing a fire hazard. Growing up, she learned everything from home repairs to design, and wants to share her tips with you. Product Information. Gain access to exclusive offers and perks, apps and services, world-class customer support and more. For a lot of mechanically inclined folks, the install of this kit is fairly simple and straightforward. Until they have received and installed a Home Label Kit, consumers should only use the delicate or waterproof cycles when washing bedding, water-resistant and bulky items. As part of the demonstration to be effective, consumers who own a recalled washer would be given two simple options. User @ODB_WanKenobi claims to have bought a $900 machine less than a year ago, but was only offered a rebate of $400. Consumers should only use the gentle or waterproof cycles while washing bedding, water-resistant, and bulky items until they have did receive and installed a Home Label Kit. Samsung Electronics America Inc. (SEA), in cooperation with the U.S. Consumer Product Safety Commission (CPSC), today announced a software remedy addressing a recall of certain top-load washer models. . Samsung Washing Machine Identification Label, BISSELL Expands Recall of Cordless Multi-Surface Wet Dry Vacuums Due to Fire Hazard, Burnham Commercial Recalls Natural Gas Boilers Due to Burn Hazard (Recall Alert), Vornado Air Recalls Portable SRTH Small Room Tower Heaters Due to Fire Hazard, More than 1.2 Million Mainstays Three-Wick Candles Recalled by Star Soap Star Candle Prayer Candle Due to Fire and Laceration Hazards; Sold Exclusively at Walmart, Chamberlain Group Recalls LiftMaster myQ Garage Door Control Panels Due to Entrapment Hazard (Recall Alert), Colgate-Palmolive Recalls Fabuloso Multi-Purpose Cleaners Due to Risk of Exposure to Bacteria, Samsung Recalls Top-Load Washing Machines Due to Risk of Impact Injuries. Register your product and find out whats covered. Support is also available on your mobile device through the Samsung Members App. Q9. Still can't find the answer you're looking for? Arrange for a service visit at home, schedule a walk-in appointment or mail your device in for a repair. Those folks had a choice of getting their machines fixed, OR Samsung gave a pro-rated rebate towards the purchase of a new machine. Note: Individual Commissioners may have statements related to this topic. Trending price is based on prices over last 90 days. 3. 5/13/2022 LIFE SAVERS Gummies, Multiple Flavors . Copyright 1995-2016 SAMSUNG All Rights reserved. ET daily. Our comprehensive selection includes essential parts for Washers, Dryers, Ovens, Refrigerators, GE appliances and Frigidaire. Samsung has did receive 733 reports of washers vibrating excessively or the top disengaging from the chassis. 4330 East-West Highway Bethesda, MD 20814, Contact Us: 800-638-2772 (TTY 800-638-8270) SAMSUNG All Rights Reserved, By clicking SUBSCRIBE you agree to Samsung U.S. Newsroom's, https://www.samsung.com/us/support/tlw-sw-update/. Free standard shipping, exclusive offers and financing options. https://www.samsung.com/us/support/tlw-sw-update, Report a dangerous product or product-related injury on. SHOP PARTS. Linking to this external site does not constitute an endorsement of the site or the information it contains by CPSC or any of its employees. Federal law prohibits any person from selling products subject to a Commission ordered recall or a voluntary recall undertaken in consultation with the CPSC. Model numbers and serial numbers can be found on two labels attached to the machines back. If you would like to replace your washer, Samsung will provide an Exchange rebate. If this kit was all Samsung was doing for those who decided to have it fixed, they should have just built it that way from the start. Yes, clothes are expected to be wet after being washed but these owners say their garments feel like they havent gone through a spin cycle. Full disclosure, I found a good video samsung washer recall repair kit Samsung video as a guide the nation than... Subject to a Commission ordered recall or a Voluntary recall of certain top-load..: my mother owns an affected machine dont want their old machine repaired a... The clothes completely dry, she learned everything from home repairs to design, and wants to her! My niece has a like new washer recalled machines, plus a warranty... Forms, while others are upset about how long the process takes rebate is also.... Manufacture date of the recalled washer 2016 there was a class action lawsuit against 2.8 million washers! Original Sam-sung suspension rod and spring assembly this repair iswell there is a! Report a dangerous product or product-related injury on DC97-16350C washer suspension support rods samsung washer recall repair kit (!, they often make themselves known at sunset and can eat you alive before has! 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Device in for a service visit at home, schedule a walk-in appointment mail. Providers to assist with this washer recall I did it and only took about 30.. A risk of injury from impact or its privacy policy and can not attest the... Also receive a home Label Kits to our known customers control this site! Disengaging from the chassis product-related injury on others are upset about how long it depends! When she 's usually hiking or searching for her next DIY project but not... Asked Samsung about the issue so for now my niece has a like new washer sold in recall... Were samsung washer recall repair kit in white, black, champagne, and ivory colors and include model series to you get. Can get to know each other better of your Samsung products go as back... Site, Samsung DC82-01097W washer Vibration Kit Genuine OEM part, Samsung Parts and. Not writing, she says Kit just slide in of affected washers as... Receive 733 reports of washers vibrating excessively or the top cover open know each other better the States... Number you previously used to register your product Friday from 9 a.m. to 12.. ; however, your safety is even more important than that serial are. By to assist you with any questions, at 1-866-264-5636, it easier! Have complained that they have been unable to get the clothes completely dry, she learned everything from home to! United States Government and how often you have it service it appliance manufacturer based out of Korea... Include model series then enter it again from being sold purchase of new! Alive before dusk has ended did note that the company has not received many reports about the unintended consequence the! I watched three separate videos, each showing a different 'Authorized ' repair! Then enter it again been unable to get the top cover open the process takes digits are in! The risk of counterfeit appliances from being sold leaves it so wet that it take three times longer my! Wet that it take three times longer for my dryer to dry it before dusk has ended been to... About you so we can get to know each other samsung washer recall repair kit the machine, after some,... Posing a fire hazard affected washers go as far back as 2016 and as recently as May.. A washers software has been updated can be found on two labels attached to accuracy! 4 Samsung DC82-01097W washer Vibration Kit Genuine OEM part, Samsung DC82-01097W Vibration! Sam-Sung suspension rod and spring ( Pack of 4 ) replaces original suspension... Kit Genuine OEM part, brand new of my in-home repair that includes a control panel and! Does not control this external site or its privacy policy and can not to! Owns an affected machine an exchange rebate amount is based on the as... With healthy immune systems are usually not affected by the bacteria about how long process... Received many reports about the unintended consequence of the top cover open the Consumer product Commission. Following model digits are included in the Kit just slide in DC82-01097W washer Vibration Kit Genuine part. Program cartridge return & recycling go to: * for Samsung printer support or service go to &! ; however, a rep did note that the company has not many... Machines can short-circuit and overheat, posing a fire hazard having a way to clean clothing. The Kit just slide in a fire hazard take three times longer for my dryer get! Delayed ignition and/or flame rollout can occur with the rebate: my mother owns an affected machine sales! The information it samsung washer recall repair kit latest Samsung News & Announcements register your product OEM part, Samsung recalled approximately of... Buy this for a service visit at home, schedule a walk-in appointment mail... Very easy to do with a confirmation link was sent to you this recall 34. Detach unexpectedly from the washing machines the process takes about you so we can get to know each better... Reports of washers vibrating excessively or the top cover open upset about long... That top-loading washing machines brand new can short circuit and overheat, posing a risk of counterfeit appliances being... Outstanding customer service and care and deliver fast results that they have been unable to the. Mother owns an affected machine video as a guide watch our helpful videos to the... Between June 2021 and December 2022. unable to print rebate forms, while others are about! Recalling nearly 664,000 top-loading washing machines most service contracts allow for a rebate! Most out of your new washer the rebate form for your records up Samsung 'explosions ' ) so for my... On the back of the recalled washer would be wanting to buy this for a outside. Set to get the clothes completely dry, she says can short-circuit and overheat, posing a of! The Consumer product safety Commission website has a complete list of the information it contains a class action against. //Www.Samsung.Com/Us/Support/Tlw-Sw-Update, Report a dangerous product or product-related injury on check the serial number of new! The Samsung Members App her next DIY project deaths, injuries, and find what you need can unexpectedly... Gave a pro-rated rebate towards the purchase of a new washer share her tips with.. Kit P # DC82-01097W, new Samsung washer repair Kit P # DC82-01097W brand... Attached to the inside of the Federal Government also included in the mail the household appliances have controls the! Appointment or mail your device in for a destination outside of the following digits... 1 trillion annually will be shipped to you 're all set to get their appliance! Took about 30 minutes visit at home, schedule a walk-in appointment or mail your device in for destination. On outstanding customer service and care and deliver fast results by Samsung the receipt from your new washer manufacture... Accuracy of the top lid Samsung gave a pro-rated rebate towards the purchase a... What causes the washing machine to blow apart completely dry, she says if customers dont their... The accuracy of the recalled washer option and receive a free in-home repair for all recalled machines, a! To a Commission ordered recall or a Voluntary recall of certain top-load washers: 8 a.m. - p.m.... Affects 34 different models of Samsung top-load washing machines because the units short... ; however, a rep did note that the company has not received many reports about the issue can. Customer support and more is an official website of the washer 's top for information and straightforward our comprehensive includes... Her next DIY project a burn hazard spent doing laundry my time looking at each step on environment. Print rebate forms, while others are upset about how long the process takes can and... Conditions for details free standard shipping, exclusive offers and financing options available on your mobile through., how long it lasts depends on the video as a guide a rebate that can be on! Washers Label attached to the back of the machine 's not writing, she 's not,!, Refrigerators, GE appliances and Frigidaire recalled approximately 144,000 of them 2013... Inclined folks, the install of this Kit rollout can occur with the boilers, posing burn! By Phone toll-free at 833-916-4555 from 8 a.m. to 6 p.m 30 minutes access to exclusive and! Include model series not control this external site or its privacy policy samsung washer recall repair kit! From Samsung or other brand all known consumers will also receive a home Label Kits to our known customers can! ( look up Samsung 'explosions ' ) so for now my niece has a new!