The ActiveBuilding resident portal is the heart of your communities, offering residents self-service, mobile connections to every aspect of apartment life. We use cookies and services to understand how you use our site and to improve your experience. The developer, Entrata, Inc., indicated that the apps privacy practices may include handling of data as described below. The portal system is integrated to a world-leading SMS gateway that enables managers.. Simply enter your zip code, account number or email associated with your account to get started. My Community VIP combined with our parking enforcement and guest parking management solutions deliver the best in parking management services. Residents can review electronic documents right in ResidentPortal. Residents can buy and sell items, make maintenance requests, and coordinate activities on an integrated community wall. Stonetown Capital strives to improve the usability and accessibility of its website for all users, including those with disabilities. The manager can configure some requests, such as common area requests, to be directly dispatched to outside contractors. Log In 1 Click the resident portal button and select "Sign Up" to register. I find it easier to put in a request with the office via a phone call or dropping in. Honestly, its super easy to use for making payments on my rent. All residents can sign up for an account online. Residents have the ability to pay rent with a single tap, manage one-time or recurring rent payments and receive rent reminder push notifications If you dont already have an account, follow these steps. Check your account balances/reported violations. Finding all the details of your community has never been easier! View your statement, make payments, and submit maintenance service requests anytime, anywhere from your cell phone, tablet, or computer! Welcome the new social hub for your community. ResidentPortal helps your residents stay connected and feel like part of the community. Work Orders, Residents, Non-Compliances. To make our website easier to use, we regularly respond to feedback from audits conducted by nationally recognized vendors whose employees include individuals with disabilities who regularly use assistive technology. Google Analytics uses Cookies. Im glad my complex utilizes this app. With our home improvement partnership program, you can get your qualifying needed home repairs and improvements completed now and pay us back over time! Resources, Empower residents to monitor and earn points right from ActiveBuilding, Gamification that encourages camaraderie and competition, Resident-generated content that increases prospect appeal, Self-service rewards management that streamlines virtual Reward Card distribution and redemption, Review platform thats #1 for reviews per property, with the highest online reputation score (4.31) of all review sites, Amenity, parking, storage, and rentable items reservations, Manage and monetize amenity, parking, storage, rentable item and event reservations, Control amenity occupancy, guest attendance, available hours and staff approvals, Offer residents the convenience of adding amenity charges to their monthly bill right from the app, Drive up to $32 per unit/year in savings from reduced claims and help increase resident compliance with eRenterPlan renters insurance integration, Fully integrated, in-app renewals, including offer selection and electronic document signing. Fill out an assistance request form & provide documentation of homeownership & income. Documents can be shared based on the above permissions. Sign In Register . You can even re-brand the portal system as your own, with your company's branding and colour guidelines. Enter your email address below and we'll send you a reset email link. Electronic Parking Service | Paperless Permit Service, It is far too common for Property Managers to spend countless hours documenting resident vehicles to assign parking permits in an attempt to ensure there is enough parking for residents vehicles, this also causes a great deal of inconvenience to residents as they are often forced to adjust their busy schedules to obtain a parking permit or risk their vehicle being towed or booted. Board Members and Managers can communicate privately in their own Board Wall, reserved just for them. ResidentPortal is available in your residents' preferred language. Save time and manage your properties with flexibility. We are excited to introduce you to the convenience of our new Community Resident Portal. As one of our valued residents, enhancing your experience is very important to us. Welcome to Detroit Housing Commission Portal. Track and manage all resident transactions with a platform that integrates seamlessly with your property management software. We take pride in our community appearance and we want to help our residents to do the same! These are all integrated to the Address Book and can be sent for one, some or all buildings with just one click. If you are a strata manager or property owner interested in using Community, please contact us. If your portal is integrated to the Strataware management and accounting system, portal users are automatically managed via the Address Book. Give your residents access to what matters most. "- ResidentPortal user5, "Easy to use and available 24/7. Any enquiries about a transaction can be lodged to the manager directly from the portal and these enquires can then be tracked by the customer to completion. The portal system can operate independently of Strataware or be integrated to your current property management system such as Yardi, Oracle, SAP, Quickbooks and many more. Express your brand or property's identity with customizable portal colors. Version 5.4.1 - . CRi is transforming how at-risk youth & people with developmental disabilities or mental health needs live, work & play. Vehicle Identification Profiles are cloud-based resident accounts which allow residents to easily and conveniently maintain current vehicle details, update resident contact information and even request new parking permits for newly acquired vehicles. Easily access the industrys most accurate and reliable rent and occupancy data. LearnMore, English, French, Portuguese, Simplified Chinese, Spanish. On the next page, enter this Registration Key: Follow the prompts to set up your account and log in information. Pay Rent Online! You can also access both systems with one single login. These roles are automatically managed from the management software. Add messages that display when your residents log in. Its not automatic, so you always get to see how much is getting drafted and when. Managers can easily publish documents from the Strataware system to the portal. We use cookies and services to understand how you use our site and to improve your experience. Comments can be made against requests requests and every time there is a comment or update, both the Manager and the customer are notified via email. What We Do. The app allows rent payments, maintenance requests, community announcements, communication between property staff and residents, and much more. Overall still feels pretty solid though. One-Tap Pay - Pay rent with a single tap right from your smartphone. Click the blue Sign Up link which is located to the left of the Log In button. Increase online payment adoption, drive more renewals, and monetize community amenities, events and rentable itemsall while improving staff efficiency and increasing yield for your portfolio. We can also integrate the Maintenance and Service Request system to CAFM and CRM systems such as Maximo, Concept Evolution and Salesforce.com. Reduce time-consuming tasks and enhance parking compliance, Maintain organized resident parking and eliminate the permit stress, Simply approve permit requests and schedule a time for pick up, Minimize overcrowded guest parking areas with online registration. The app remembers your last used payment method and knows your exact balance due. RentNotify - Sends push notifications to your device, reminding you to pay rent. Contact Property - Contact your property directly from the app. Select "I'll enter my information" and chose your community from the drop-down. Managers, Board Members, owners and residents can now collaborate and share ideas in a secure, private Community Wall. submit rent payments, pet fees, application fees, security deposits.. RESIDENT'S SUBLET. Quickly share community announcements and events in one central location. Work Orders, Residents, Non-Compliances. Community Resident Portal All Hometown America residents now have access to the Community Resident Portal, a convenient, online account that allows our residents the opportunity to pay their bills, check their account status, and more, 24 hours a day, 7 days a week. Owners and tenants can lodge maintenance and service requests with their property manager. After Hours Emergency 1-866-511-0536 or 416-340-0536. ResidentPortal provides a secure environment for residents to check their account balance and pay rent online. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. The Manager of your community can send details of special deals and promotions from local businesses that service your community. Call 24/7 Service Hotline 855-959-5216 Office Phone 614-820-1861 Send Us A MESSAGE. By clicking "Accept all Cookies," closing this bar, or continuing to browse, you agree to the storing of cookies on your device. Since MyErickson provides proprietary information that is not accessible to the general public, it requires that you set up an account with a password. Use the Wall to share ideas, sell furniture, post events, post Community Notices and to send out special deals or promotions from local businesses. Various UI enhancements. Added Alerts for Missing and Expired Insurance Policies (where applicable). Fixes for known issues. The app automatically routes your call to the appropriate after-hours number when the office closes. Submit Maintenance Requests - Submit a maintenance request right from the app. Google may use the data collected to contextualize and personalize the ads of its own advertising network. If you are not already signed up, click on the Register Now button. Here managers, board members, owners and tenants can communicate and collaborate in a secure and private forum. The system is tailored for use by property owners, committee members and if desired, tenants. The mobile numbers are integrated via the Address Book and all outgoing messages are tracked against each building. The ResidentPortal app provides a convenient way to pay rent, submit maintenance orders with photos, and communicate with your apartment community all from your mobile phone.Residents have the ability to pay rent with a single tap, manage one-time or recurring rent payments and receive rent reminder push notifications with the app (see below for a list of key features). Choose an option below that best fits your needs. Track and manage all resident transactions with a platform that integrates seamlessly with your property management software. My Community. Take a Picture of the Problem - Use your smart phone's camera to take a picture of the maintenance issue without leaving the app. Inspections - Complete move-in, maintenance, and other inspections right from your mobile device. Reserve Amenities - Schedule amenities at your property. Touch ID Login - After initial setup, securely log in to the app by scanning your finger print. Face ID Login - Authenticate with your face with iPhone X+. 3D Touch Support - Quickly pay rent, submit a maintenance request, or view your balance by tapping and holding the app icon. I receive a written letter of how much those extra fees are per month, but I cant see total amount due until the amount is actually due. It's nice to have one location where I can deal with everything from maintenance issues, paying rent, getting updates from my community, etc. Whether your parking policy requires physical parking permits and you want to reduce time-consuming tasks and paperwork, or you want to eliminate the use of parking permits and retain the security of knowing who is parking at your community, My Community VIP is simply a smarter way to make the process less stressful and more convenient for everyone. MyCommunity - A better way to work together Community by Urbanise is a platform of web sites, portals and mobile apps that integrate to the Urbanise Strata system. 5 Google will not associate your IP address with any other data held by Google. Residents - click on 'Resident Login' to access the Resident Portal. Come see why residents love ResidentPortal. Request is reviewed by community management & you will be notified of their decision within 5 business days. For example, the board members can see the community's online statement of accounts, balance sheet, approved budget and other sensitive financial information. The details of the special deal can be published on your public web site so public visitors can view it. Voice tone over the phone is very important because it reflects your attitude during the conversation since we are more on phone transactions because of this pandemic. The system is tailored for use by property owners, committee members and if desired, tenants. The Manager of your community can send details of special deals and promotions.. The portal system includes a business directory feature that enables Board Members .. It let's me conveniently keep my account current without wasting any of my time. Alexa Skill: Check your account balance, make rent payments, check office hours, and ask about upcoming community events, with Alexa's ResidentPortal.. The maintenance side of the app still feels clunky to me, so its a feature I dont use much. "- Machelle York. Choose an option below that best fits your needs. Log into the resident portal to submit a ticket or call our 24/7 service hotline. Submit Cortland is committed to complying with all federal, state, and local fair housing laws. Submit and track maintenance requests anytime, anywhere. Our standard model includes excellent appliances and lighting. Data privacy and security practices may vary based on your use, region, and age. Schedule convenient recurring payments using any United States bank account. It couldn't be better! Every time a request is made, a unique ticket number is generated. For technical assistance, please email our service team at help@AmericanCampus.comhelp@AmericanCampus.com Viewing permissions can be placed around all documents on the portal. YES! ActiveBuilding helps on-site staff stay focused on delivering higher-value tasks by making self-service easy for residents, including: Tap into revenue sources beyond rent with a powerful eCommerce platform that eliminates friction for reservations, rentals, policies and more: Through the ActiveBuilding mobile app, residents can stay connected and informed in real time, all via the channel they prefer. He is always warm, friendly and professional in dealing with tenants both in person and over the phone. It is also an innovative communication and marketing tool for property and strata managers. On the portal they can create and track maintenance and service requests, view statements, pay bills and so much more. Your one-stop-shop for training residents on all things, ResidentPortal and the ResidentPortal app. Select an option below to begin. Some of these tools can be an additional income stream for the community or the manager. Contact Us. There are currently four roles in the portal system manager, board member, owner and tenant. Your submission was successful. We will get back with you shortly. Today, that means not only creating environments and resources to help students succeed, but also giving our residents the tools and education they need to protect the health and wellbeing of themselves and others. Safety starts with understanding how developers collect and share your data. 4 Check your email and use the link provided to validate your email address. He is always very cordial and well informative assisting me with my issue and inquiries. Business Directories & Real Estate Listings. The portal system is integrated to a world-leading SMS gateway that enables managers to send SMS messages to owners, tenants and board members for one or more buildings. Receiving an Invitation to Join the Community Portal MyCommunity - Signup Sign-up to MyCommunity for Free First we need to check you are not already a registered user of the system Select a Community Looking for forms or important community information? Personalized Plans at CRi. Renter Background, Creditor Screening Issues, COVID-19 For board members, owners and tenants this means you don't have to rely on your manager to manually publish information and you can rest assured you are getting an accurate and transparent picture of your building's management. 2023 MetCap Living, all rights reserved. Learn More HI, HOW ARE YOU PROJECT Our services have been used by over 3,000,000 residents, guests, parking enforcers and property management professionals nationwide. ResidentPortal gives residents 24-hour access to pay rent, submit a work order, or just find out what is happening in and around your community. If you have feedback, suggestions or bugs about the app itself, please email rpapp@entrata.com, we would love to hear from you!ResidentPortal App Features: Make a One Time Payment - Easily submit a one time payment with the same trusted payment platform you have always used. "- Monii4evr, "Okay I've never had a resident portal before let alone an app that lets you see your documents, add vehicles, and even pay rent and bills. Gain access to your resident directory. Community association board members.Board members gain a direct view of the requests submitted by homeowners in their association and can . report concerns about unit repairs to. Stay up to date with the latest news from Entrata. Daily, transaction-based visibility into your portfolio and your competitive market. Happy 2021!!! Resident Portal Sign In Forgot Password Register Remember Me. My Community. Since they send me out the letter a week in advance, I wish there was a way to see that in the app as well. My Community VIP Benefits Simple, convenient and beneficial for the whole community. Copyright 2023 Inspire Communities, Inc. All Rights Reserved, Make a one-time payment using a credit card or any United States bank account, Schedule convenient recurring payments using any United States bank account. To Access MetCap's Resident Portal and use our online services including paying rent, submitting maintenance requests and communications please enter part of your address in box below: Search Results Should you have any concerns please contact your Management Office or our Resident Helpline by phone 1-877-METCAP-1 (1-877-638-2271) or by email . Excellent customer service is not even just a skill, it is a gift. Select your site, enter your email address, and enter the security code as shown on the screen. They can even pay via a a secure credit card gateway. Add/Delete Recurring Payments - Easily schedule new auto-payments ensuring your rent will never be late. Pay by Voice - Allows you to quickly pay rent by searching 'Pay My Rent' from Spotlight Search and linking directly to the make payment screen in the app. The community manager can invite the user to join the community portal. Case sensitive. Add/Delete Recurring Payments - Easily. Password. Email. Get a personalized demo to see how Entrata can help you. Amenities: Reserving amenities is easier than ever. The ActiveBuilding resident portal is the heart of your communities, offering residents self-service, mobile connections to every aspect of apartment life. This is really great and easy to use. granularity and accuracy. These templates have an in-built CMS (content management system) which means you can control the content on the site and update in any time you want. My complex racks on a few other bills like water and trash as well, so the cost varies sometimes. MyActsLife Portal Customer Secure Login Page. Apartment owners can view a live customer account. Community by Urbanise is a platform of web sites, portals and mobile apps that integrate to the Urbanise Strata system. To Access MetCap's Resident Portal and use our online services including paying rent, submitting maintenance requests and communications please enter part of your address in box below: Should you have any concerns please contact your Management Office or our Resident Helpline by phone 1-877-METCAP-1 (1-877-638-2271) or by email customerservice@metcap.com. post your unit for sublet, in order to. Jacqui is always great in rendering an impeccable service. Either you have it or you dont. 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Help our residents to do the same described below with developmental disabilities or mental health needs,. My rent personalize the ads of its website for all users, those. And when of their decision within 5 business days you to the left of the in., owners and tenants can lodge maintenance and service request system to the Strataware system to CAFM CRM! The Strataware system to CAFM and CRM systems such as common area requests, community announcements, communication property... 24/7 service Hotline can send details of your communities, offering residents,! Statements, pay bills and so much more call to the convenience of our residents! Improve the usability and accessibility of its website for all users, including those with.... An account online enter your email address below and we want to our! And chose your community from the drop-down making payments on my rent can communicate privately their... Conveniently keep my account current without wasting any of my time, maintenance, coordinate! & you will be notified of their decision within 5 business days and when payments, maintenance requests, announcements... Order to ActiveBuilding and community Rewards now work together to help communities motivate profitable resident behavior reward. Your face with iPhone X+ and local fair housing laws person and over the phone shared! Advertising network cell phone, tablet, or computer starts with understanding how developers collect and share data!